LEGAL REFERENCE

How We Handle Your Account Details

Everything you hand over when you open an account — your name, date of birth, mobile number and payment handle — is listed on this page in plain...

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rimi slots How We Handle Your Account Details

Where Local Law Sets The Limits

We are the data controller for the rimi slots account you open from Pakistan, and we run this site where local law permits rather than promising identical rules everywhere. Your checkout details never sit with the cashier app — JazzCash, Easypaisa, SadaPay and Raast each confirm a reference number that we store against your account, so a payment that failed can be

traced. Payment partners see the amount and that reference, never your lobby activity or game history. Where a supported region requires a local licence or a shorter retention window, we follow that requirement for accounts registered there. If you move country, tell our support desk and we re-paper your account under the rules for your new region. Nothing here promises a right

the law of your region does not already give you.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

REACH THE DESK

Ask Our Privacy Desk Directly

Privacy requests reach a real person rather than an auto-reply. Message us from the chat icon inside your account or write to...

In-Account Chat Open the chat panel from your dashboard between...
Privacy Mailbox Write to the privacy address in the site...
Request Form Ask for a copy, a correction or deletion...
HOW WE HANDLE DATA

What Our Privacy Team Actually Does

Our privacy team sets out what it truly does: which systems hold your records, how long each field stays, and who inside rimi slots may open it. The timetable below is the...

Field Registry

Every field we hold sits behind a named system, from the mobile number you register with to the settlement reference JazzCash returns, so you can see where each detail lives.

Retention Timetable

Account records stay live while your account is open and for the accounting period any regional requirement demands, after which the rolling purge schedule above removes them from live storage.

Access Logs

Each time a staff member opens a customer record, the action is written to an internal log with a timestamp, and our compliance lead inspects those logs during quarterly audits.

Staff Permissions

Named teams only — payments, fraud screening and support supervisors — hold permission to open your file, and that permission is re-checked each quarter rather than granted once and left in place.

Processor List

Third parties who touch your data are grouped by service type, and each one signs terms that stop them reselling your details or using them for their own campaigns.

Version History

When this policy shifts, we date the new wording and leave the earlier text online, so you can compare what changed instead of guessing what a rewrite altered.

One Definition Across Every Page

The wording on this page stays in step with our terms, cashier rules and verification steps, so the same detail is described the same way wherever you meet...

Account Terms
Our account terms and this policy share one definition of the details we hold, so the same field is not described two different ways across the pages here.
Cashier Wording
The cashier page names JazzCash, Easypaisa, SadaPay and Raast exactly as this policy does, and both state that settlement references are stored against your account so a failed transfer can be traced.
Verification Steps
The identity checks described on our verification page match the retention windows on this page, so you can see how long a submitted document stays on file before it is cleared.
Cookie Rows
Cookies are listed by purpose rather than by name alone, and each row says whether the cookie is needed to run your session or can be switched off.
Message Choices
Where you opt in to alerts, the opt-out route named in our terms is the same one shown here, so switching messages off takes one tap from settings.
Support Route
The chat panel and mailbox listed further down repeat the contact details in our terms, so a single message reaches the same privacy team whichever page you opened first.
Closing An Account
Closing works the same way wherever you read about it here: one request from settings, an SMS confirmation, and a stated window before records leave live storage for good.
WHAT THIS PAGE SHOWS

Straight Answers And Named Systems

You should not have to read a wall of text to find your own record. We lay this page out as short rows that each name the system...

Section Tabs A chip row near the headline jumps you to retention...
Field Table Each row pairs one data field with the reason we...
Retention Column A right-hand column states how long each row stays on...
Sharing Markers Rows we never share are marked closed, while the few...
Download Button One button produces a copy of the record we hold...
Update Stamp A date line sits above each block so you can...

Questions We Answer Most Often

Your name, date of birth, mobile number, email and the payment handle you register. We also log device and login data so a sign-in from an unfamiliar handset can be flagged.

No. Those apps authorise the transfer on their side and return a reference number. We keep the reference, the amount and the time so a payment that failed can be traced.

Open accounts keep records live. After you close, we hold the minimum needed for accounting and any requirement covering your registered region, then delete on the rolling schedule above.

Yes. Use the request form in account settings or write from your registered email, and we send a readable file to that address, usually within a few working days.

We do not sell your details. Processors supporting payments, fraud screening and messaging sign terms that stop them reselling what they see or using it for their own advertising campaigns.

Named teams only: payments, fraud screening and support supervisors. Every opening is logged with a timestamp, and permissions are re-checked each quarter by our compliance lead in Pakistan.

We send a one-time code to your registered mobile number before the session opens. If the code was not you, tap the lock link in the message and we freeze the account.